"Keep 'em running!" That's what our customers are hearing and working towards. Keep producing product - on time and on budget. Of course, how do you keep up with all the maintenance required in so much of the complex heat treating and other equipment running 24/7?
Planning with scheduled shutdowns can help; but you can use a good back up team for support. That's where we can come in. We are here to solve vacuum problems for people, and we believe that "Made in the USA" still stands for something good.
Quality is our watchword and we strive to be constantly improving how we do things. We have customers (and others) call us to get advice on their pumping problems, and we generally are able to have a good solid technical discussion to reach an answer. Sometimes they are just looking for suggestions, and other times it takes much more to resolve.
We are always willing to go the extra mile, and not duck an issue, particularly when it comes to standing up behind our warranty on all our work. Customers seem to like it when we do the right things that others may not always be willing to do. Our accountants may not like it, but we sleep better at night.
We keep a large inventory of parts because we can't wait and know customers can't either. That's why our online "Parts Express" was built. We've even reverse-engineered components no longer being made to keep customers running.