Frequently Asked Questions
We’re here to help you get moving.
Send In Your Pump
Here’s what you need to know for sending your pump or blower to us for service:
Include the completed form with your shipment or email it to [email protected]
Customer pays all shipping expenses.
Our Address:
Metallurgical High Vacuum
6708 124th Ave
Fennville MI 49408
A quote should arrive within two weeks after the pump arrives at MHV.
Ordering
MHV accepts purchase orders (with approved credit account), and credit cards with 3.5% processing fee.
Email us at [email protected] or call us at +1 877-787-9880.
Order Status
What is the status or ETA of my order?
To get your answer, email us at [email protected], or call us at 877-787-9880.
Invoicing
How do I pay?
Standard payment terms are Net 30 (with approved credit account).
MHV accepts these methods of payment:
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- Company check (with approved credit)
- Credit cards
Call in card info – Ph. +1 269-543-4291
Processing fee applied: 3.5% of invoice subtotal
Wire transfer. Contact us for bank account information.
Bank fee applied:
Call MHV accounting at +1 269-543-4291
Email [email protected]
To apply for a credit account
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- Download and complete MHV’s credit application form.
- Send us your credit information form
- Email the form to [email protected]
Warranty
Warranty claims
Please contact us before sending your pump for warranty service. We’d like to know about the trouble.
Email [email protected]
Phone Dave Milliman or Darel Roorda at 269-543-4291
Questions About High Vacuum Pumps
What are the maintenance requirements for high vacuum pumps?
Maintenance requirements can vary depending on the type of pump and its usage. However, common maintenance tasks include changing oil, inspecting belts, and looking for oil leaks. And MHV provides consulting and training to help your team put together a comprehensive strategy to properly maintain your equipment.
How long do high vacuum pumps typically last?
The lifespan of a high vacuum pump can vary greatly depending on its usage and maintenance. With oil changes and regular maintenance, a high vacuum pump can last for many years.
What should I consider when choosing a high vacuum pump?
Factors to consider when choosing a high vacuum pump include the level of vacuum required, the volume of the area to be evacuated, the nature of the gasses being pumped, and the pump’s compatibility with your system or process.
Can I repair my high vacuum pump myself?
While some basic maintenance and minor repairs can be done by the user, it’s often best to have major repairs handled by professionals to avoid damaging the pump or voiding the warranty.
Does MHV offer parts for high vacuum pumps?
Yes, MHV offers a range of parts for high vacuum pumps, including those for popular models like Stokes Microvac vacuum pumps. We also offer remanufactured pumps and on-site services.
What is the warranty on MHV’s high vacuum pumps?
MHV offers a 1-year warranty on our remanufactured vacuum pumps and blowers. For specific warranty details on other products or services, please contact us directly.
How can I contact MHV for more information or to place an order?
You can contact MHV by phone, email, or through our website. Our team is ready to partner with you and answer any questions you may have.